ECM for the retail industry

Doxis helps retailers manage business-critical documents centrally and securely. Intelligent ECM automates document-driven processes across purchasing, stores, suppliers, orders, and logistics, so information moves faster and customers, employees, and partners are better supported.

Manage orders, invoices, and delivery documents centrally
Automate purchasing, store, and approval processes
Recognized as a Leader in the Gartner® Magic Quadrant™ for Document Management 2026

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Automatisierungssoftware für Purchase-to-Pay

Turn retail documents into trusted, verified information

Orders, invoices, delivery documents, emails, and store information are created across many locations, teams, and systems in retail. When this content is disconnected, search effort, coordination work, and error risk all increase. Doxis brings relevant information together in context, so teams can respond faster and reliably track retail processes.

Without Doxis

×Documents scattered across emails, drives, and systems

×Order, invoice, and supplier info searched for manually

×Processing status and ownership unclear

×Coordination across purchasing, accounting, logistics, and stores spans multiple channels

×Records and approvals not readily available for queries

With Doxis

✓Documents available in the right supplier, order, store, or invoice context

✓Teams access complete cases and records faster

✓Processing status, ownership, and approvals stay transparent

✓Questions and changes coordinated directly in the active process

✓Invoices, delivery notes, and records mapped to the business process

How ECM supports retail businesses

Retail generates huge volumes of documents across purchasing, stores, e-commerce, logistics, and supplier management. ECM creates a central information base, links documents to the right business processes, and helps teams run workflows faster and more transparently.

Connected retail processes

Brings orders, invoices, contracts, and supplier documents into one business context, so purchasing, logistics, and store teams stay informed.

Intelligent document automation

Captures, classifies, and routes incoming documents automatically, speeding up approvals and cutting manual work.

Compliance & quality assurance

Tracks approvals, changes, and retention centrally, with audit-proof archiving that supports data protection and quality standards.

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Why retail businesses choose Doxis

Doxis links documents, data, and processing steps to the relevant transaction, such as an order, invoice, supplier, store, or customer. This creates a shared information base that authorized teams across different departments can access.

ERP & inventory system integration

Connect Doxis to existing ERP, SAP, inventory management, and finance systems, keeping documents available within each process.

Intelligent document processing

Automatically classify and process incoming documents, such as invoices, order confirmations, delivery notes, or certificates.

Automated workflows across locations

Digitally manage reviews and approvals across HQ, stores, purchasing, accounting, and logistics, keeping ownership and status transparent.

Audit-proof archiving of documents

Archive business-critical documents rule-based and traceably, with documented retention periods and changes.

Supply chain transparency

Brings purchasing, supplier, and logistics documents together in context, so teams track orders, deliveries, and discrepancies.

Security & access control

Protects sensitive information with role-based access, so HQ, store, department, and partner users see only what they need.

Flexible platform architecture

Run Doxis in the cloud, on-premises, or hybrid, and scale it as new locations, systems, or processes are added.

Stores & channels

Deploy Doxis across countries, channels, and business units, with multilingual support and central administration.

Putting AI to work on retail documents

Retail businesses process large volumes of invoices, order confirmations, delivery documents, and supplier records every day. Doxis helps automatically capture incoming documents, extract relevant information, and assign content to the right transaction, supplier, or business process.

Automatically capture and assign retail documents

Doxis classifies incoming documents and adds relevant metadata, making it faster to sort and structure order confirmations, invoices, delivery notes, or supplier records into existing processes.

Automatically classify and assign documents
Capture relevant data and metadata
Link content to suppliers, orders, or transactions
Reduce manual sorting and recurring assignment work

Mann archiviert ein Dokument revisionssicher über die Cloud

Trigger review and approval processes faster

Recognized documents can move directly into the right workflow, such as invoice checking, approval, or further processing. Doxis helps teams manage ownership transparently and document processing steps traceably.

Automatically trigger review and approval steps
Keep processing status and ownership transparent
Shorten turnaround times & reduce manual follow-up
Move invoices, orders, and contracts into digital workflows

Integration in your IT landscape

Go to overview

Where compliance, expertise & industry recognition
come together

Secure

Compliant

Recognized

Doxis is a leader!

Gartner® Magic Quadrant™ for Document Management 2026

Partners

Schedule your personalized Doxis demo

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A quick chat
Zero obligation
Use cases tailored to your industry

Doxis is the perfect fit for your business if:

You have 100+ users and an international presence
You need to process large volumes of documents
You need to tackle complex business processes

FAQs about ECM for the retail industry

Which documents can retail businesses manage with Doxis?

Doxis supports invoices, orders, order confirmations, delivery notes, contracts, store records, quality certificates, certifications, emails, and customer documents, among others. Documents are assigned to the relevant transaction, supplier, location, customer, or business process.

How does Doxis support invoice processing in retail?

Doxis automates the capture, verification, assignment, and approval of incoming invoices. Invoice data can be extracted, matched against orders or delivery information, and routed to the responsible people through digital workflows.

Can Doxis be integrated with SAP or ERP systems?

Yes. Doxis integrates with existing ERP, SAP, inventory management, and finance systems, so documents stay available directly within the relevant business context without employees having to gather information manually across systems.

How does Doxis support supplier management?

With Doxis, retailers can centrally manage contracts, certificates, price lists, quality records, correspondence, and other supplier documents, giving purchasing, quality management, and compliance teams a clear view of relevant information and records.

Does Doxis support store and property processes?

Yes. Doxis enables digital files for stores, locations, and properties, where leases, building plans, permits, maintenance records, invoices, and emails can be managed in a structured way and made available across locations.

How does ECM improve responsiveness in customer service?

Doxis brings together relevant documents, such as orders, invoices, delivery information, complaints, and correspondence, in the right customer or case context, so service teams can respond to inquiries faster and provide reliable information.

How does Doxis support compliance and audit-proof archiving?

Doxis archives business-critical documents in a rule-based, traceable, and secure way. Retention periods, versions, access rights, and processing steps can be documented, keeping information available in a controlled manner for audits, inspections, or inquiries.

What role does AI play in ECM for retail?

AI-powered features in Doxis support the classification, data extraction, and assignment of documents, reducing manual work, speeding up processing of incoming documents, and making it easier to provide information in the right business context.

Which retail businesses is Doxis suited for?

Doxis is built for retailers managing high volumes of documents across multiple locations, suppliers, and systems, particularly enterprise retail businesses with SAP or other ERP environments who need centralized, compliant document handling across purchasing, stores, logistics, and customer service.

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