DEVK insurance policies
Digital Insurance Case Management at DEVK with Doxis
Doxis’s particular strength lies in the fact that, on the one hand, it can be integrated into leading systems such as SAP as a pure archive, and on the other hand, it can take on a leading role in other projects, depending on the requirements of the business units. At DEVK, we have implemented both approaches.
DEVK at a glance
- Founded: 1886
- Headquarters: Cologne, Germany
- Employees: Approx. 6,000
- Core industry: Insurance
Challenges
- Decentralized and diverse inbound channels (mail, email, fax, online portal)
- Slow and primarily paper-based case processing with late scanning
- Lacked a solution for distributing tasks and managing processes
- DMS and archive were at their limits
Solutions
- Archive, DMS and workflow supported case processing
- Electronic workbaskets
- Digital records for claims, policy holders, contracts, debt collection and mopeds
- Integration of SAP Business Workplace and SAP FI/CO
Results
Location-independent search across 400 million documents and 62 million records.
Employees can find previous claims, open cases and policy contracts within seconds.
Immediate information access for 40,000+ users across internal teams, sales and the MeineDEVK portal.
Faster, more transparent and cost-effective processes across DEVK’s business divisions.
Automate Work. Accelerate Business.
Bring together AI, ECM, and workflow automation in one powerful enterprise platform.
DEVK: Process-centric insurance management
Read all about how DEVK uses Doxis for digital application processing and claims settlement — across locations and divisions
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