Skandia
Personalized and compliant communication for 1.8 million Skandia customers
The strengths of Doxis' standard CCM solutions are both the technology, but also their team's knowledge and experience in the field of insurance and communication.
Skandia at a glance
- Founded: 1855
- Headquarters: Sweden, Stockholm
- Employees: Ca. 3,200
- Core industry: Financial Services & Insurance
Challenges
- Personalized communication to millions of customers across digital and postal channels
- Brand-consistent and compliant communication despite complex requirements
- Developing and managing sophisticated documents such as insurance policies, claims correspondence, and personalized customer communications
- Inconsistent customer communication due to more than 50 connected business systems and numerous departments involved
Solutions
- Establish a competence center for customer communication management
- Use the Doxis CCM solutions as the central foundation for template development, production, distribution, and archiving
- Consistently create templates using Skandia’s fonts, design guidelines, and an object-oriented development model
- Ensure omnichannel distribution via digital and postal channels, depending on customer preferences
Results
Easily create pre-filled PDF forms and interactive processes, e.g. for insurance claims
Personalized, brand-consistent, and compliant communication across all channels
Efficient development, production, distribution, and archiving of documents and messages
Automatic distribution and archiving of documents via print, Kivra, and Skandia's electronic archive
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