AMF

Faster, more secure, and brand-consistent customer communication at AMF

The key differentiator with this project was the attention Doxis paid to AMF as a customer. They spent time getting to know AMF and their processes and applied their industry knowledge even before the project started. For AMF, this was important due to the complexity and importance of the project.

My Cato, Head of Procurement

AMF at a glance

Founded: 1973
Headquarters: Sweden, Stockholm
Employees: Ca. 500
Core industry: Finance and Insurance

Challenges

An outdated customer communication management platform that no longer met market requirements
Inconsistent internal processes for creating and distributing customer communications
Too much effort required to implement customer communications quickly and internally
Need for a modern, secure, and cost-effective platform with a shorter time to market

Solutions

Modular SaaS platform with Doxis Intelligent Communications as the central solution for customer communication management
Doxis Doc Gen for creating internal templates and processes
Salesforce integration for easy creation and management of letters
Doxis Doc Gen Orchestration for distributing communications via preferred customer channels, such as mail or digital mailboxes like Kivra