Northmarq
Northmarq Boosts Efficiency and User Satisfaction with Doxis
Northmarq at a glance
- Founded: 1960
- Locations: Minneapolis, Minnesota, USA
- Employees: 1300
- Core industries: Financial services
Challenges
- Outdated, slow document management system with poor usability
- Millions of documents led to performance and scalability issues
- Inefficient workflows caused delays and required a significant amount of manual effort
- Need for a future-proof, flexible platform to support further growth
Solutions
- Migration of 6 million documents to the Doxis Intelligent Content Automation platform
- Critical processes and document workflows automated and optimized, cutting workflows from 42 to 19
- Integration with Salesforce, their in-house credit management platform and Azure Active Director
Results
40% higher user satisfaction
Savings of 950 work hours per year
Significant cost reductions through fewer manual workflows
Greater scalability & more efficient document processing
Automate Work. Accelerate Business.
Bring together AI, ECM, and workflow automation in one powerful enterprise platform.
Northmarq - Saving hundreds of hours per year with ECM
Learn how Northmarq successfully streamlined workflows from 42 to 19, drastically reducing manual tasks and saving hundreds of hours per year for employees.
How Northmarq skyrocketed user satisfaction by 40% with ECM
See how a commercial loans leader leveraged modern content management to save hundreds of hours per year and boost user satisfaction.
Learn more
Northmarq selects SER to enhance CX with modern workflows and content management
SER, the leading provider of Intelligent Content Automation solutions, is pleased to partner with Minneapolis-based Northmarq as a new customer. Northmarq is leveraging SER’s AI-powered Doxis platform to modernize loan servicing processes, as well as to enhance employee and customer experience.
Learn moreYou might be interested in
Gartner Peer Insights
You’ve got positive feedback?
How can we help you?
+49 (0) 30 498582-0Your message has reached us!
We appreciate your interest and will get back to you shortly.