Delvag Versicherungs-AG
Digital Claims Management at Delvag with Doxis
My personal highlight are the audit-proof workflows for all digital release processes: Basically, I don't have to sign anything anymore. This is really huge progress for me!
Delvag at a glance
- Founded: 1924
- Headquarters: Cologne, Germany
- Employees: 310 (group-wide)
- Core industry: Insurance
Challenges
- Paper-based claims records created inefficient processes.
- Claims settlement processes required greater efficiency.
- Integration with corporate systems was required as part of the Lufthansa Group.
- Claims and customer information needed to be managed more effectively.
Solutions
- Doxis ECM for electronic claims and customer records.
- BPM-supported digital claims settlement processes.
- SAP integration for central business processes.
- Centralized digital management and archiving of documents.
Results
Around 1.8 million documents archived.
Approximately 310 employees benefit from the solution.
10% efficiency improvement in processes.
More efficient digital claims processing through BPM-supported workflows.
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Delvag: Digital claims settlements
Read all about how Lufthansa insurance provider Delvag digitalizes its claims settlement processes with Doxis for measurable efficiency gains
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