Northmarq
Northmarq Boosts Efficiency and User Satisfaction with Doxis
Northmarq at a glance
- Founded: 1960
- Locations: Minneapolis, Minnesota
- Employees: 1300
- Core industries: Financial Services
Challenges
- Outdated, slow document management system with poor usability
- Millions of documents led to performance and scalability issues
- Inefficient workflows caused delays and required a significant amount of manual effort
- Need for a future-proof, flexible platform to support further growth
Solutions
- Migration of 6 million documents to the Doxis ECM system
- Implementation of Doxis Intelligent Content Automation, including workflow automation
- Integration with Salesforce, a credit management platform, and Azure Active Directory
- Process optimization by reducing the number of workflows from 42 to 19
Results
40% higher user satisfaction
A savings of about 950 work hours per year
Significant cost reductions through fewer manual workflows
Greater scalability and more efficient document processing to support future growth
Automate Work. Accelerate Business.
Bring together AI, ECM, and workflow automation in one powerful enterprise platform.
Northmarq - Saving hundreds of hours per year with ECM
Learn how Northmarq successfully streamlined workflows from 42 to 19, drastically reducing manual tasks and saving hundreds of hours per year for employees.
How Northmarq skyrocketed user satisfaction by 40% with ECM
See how a commercial loans leader leveraged modern content management to save hundreds of hours per year and boost user satisfaction.
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Northmarq selects SER to enhance CX with modern workflows and content management
SER, the leading provider of Intelligent Content Automation solutions, is pleased to partner with Minneapolis-based Northmarq as a new customer. Northmarq is leveraging SER’s AI-powered Doxis platform to modernize loan servicing processes, as well as to enhance employee and customer experience.
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