Senior Product Manager - CCM

Product Strategy and Direction

• Own and communicate the product vision, strategy, and roadmap for your area.
• Identify customer problems and market opportunities, using discovery, market insight, and product data to assess their value.
• Make clear prioritization and trade-off decisions based on customer impact, business goals, technical considerations, and strategic fit.
• Define measurable product outcomes and use results to refine priorities and direction.
• Contribute to the broader Intelligent Communications strategy and align your roadmap with company objectives.

 

Discovery and Customer Insight

• Lead discovery with enterprise customers, prospects, and internal teams, including senior business and technical stakeholders.
• Understand communication processes across the customer lifecycle, including document creation, personalization, delivery, workflow, and compliance needs.
• Validate problems and proposed solutions before committing significant product investment.
• Bring customer feedback, usage data, and market trends into product decisions.
• Develop a strong understanding of relevant CCM, CX, document automation, and enterprise SaaS markets.

 

Product Delivery and Adoption

• Partner with engineering and design to shape solutions that are valuable, usable, feasible, and scalable.
• Translate product strategy into clear outcomes, initiatives, and requirements that support effective delivery.
• Stay accountable from discovery through launch, adoption, and ongoing improvement.
• Coordinate launch planning with sales, marketing, customer success, and other relevant teams.
• Track adoption and customer outcomes after release, and act on what the evidence shows.

 

Leadership and Collaboration

• Create alignment around product priorities and decisions across engineering, design, commercial, and customer teams.
• Communicate product direction, progress, risks, and trade-offs clearly to executives and stakeholders.
• Support customer-facing teams with product context for strategic opportunities and complex enterprise use cases.
• Help strengthen product practices through thoughtful discovery, outcome-focused planning, and clear decision-making.

Required Experience

• 5+ years of experience in product management or product ownership, including meaningful ownership of an enterprise SaaS product, platform, or product area.
• A track record of setting product direction and delivering capabilities from discovery through launch and adoption.
• Experience working with enterprise customers and translating complex business needs into scalable product solutions.
• Examples of making prioritization decisions and explaining the customer and business reasoning behind them.
• Ability to connect product decisions to measurable customer, business, or commercial outcomes.
• Strong communication and facilitation skills, including the ability to influence across functions and seniority levels.
• Experience partnering closely with engineering and design teams in an iterative product development environment.

 

Preferred Experience

Experience in one or more of the following areas:

• Customer Communication Management (CCM)
• Customer Experience (CX) or CRM platforms
• Document generation, composition, or automation
• Workflow and process automation
• Regulated industries or compliance-sensitive communications
• Enterprise SaaS platforms and API-based integrations

Familiarity with tools such as Jira, Confluence, Figma, and Aha.

 

What Success Looks Like.

In your first year, you will:

• Establish a clear, evidence-based product direction and roadmap for your area.
• Define clear requirements for where the product should go.
• Build strong working relationships with customers and internal teams.
• Lead a high-impact product initiative from discovery through launch.
• Improve adoption or customer outcomes for the capabilities you own.
• Give stakeholders greater clarity on product priorities, decisions, and expected outcomes.
• Contribute meaningfully to the growth and differentiation of our CCM platform.