Doxis Summit 2026: Where enterprise leaders explore Document Intelligence, AI and process automation

The Doxis Summit is the yearly and highly anticipated event where enterprise leaders come together to experience, share and discuss the latest in AI, document management and process automation. And the 2026 edition in Munich was the biggest and most ambitious yet, with hundreds of attendees, two packed days and customer sessions from global enterprises including Nestlé, Eli Lilly, Kerry, BSH and SEW-Eurodrive. And we can’t forget the amazing perspectives from Amy Machado, Senior Research Manager at IDC, and tech futurist Peter Hinssen, alongside keynotes from the Doxis leadership team.

Here's what went down.

Every organization runs on documents, but the knowledge inside them only creates value when you can actually access and act on it. Document Intelligence is the capability that makes that possible, managing the full lifecycle of a document: capturing it, understanding what's inside it, automating the processes around it and governing it all the way through to archiving.

That was the thread running through everything at Summit 2026: Organizations that classify, govern and connect information effectively will be best positioned to turn AI investments into measurable business value.

Doxis CEO Dr. John Bates took to the stage to open the Summit with a keynote that set the tone for everything that followed. He reached back to May 6th, 2010, when the Dow Jones fell 1,000 points in five minutes. Not because of fraud or a geopolitical crisis, but because trading algorithms with no rules and no oversight did exactly what they were built to do. His point: that same governance failure is playing out right now, as companies hand AI agents root permissions and discover, sometimes too late, that the technology is working perfectly in entirely the wrong direction.

His answer was the Magnificent Seven Guardians of Trust, seven capabilities built into Doxis to enforce trust across the document lifecycle: Cortex, Veritas, Dock, Determinism, Context, Governance and Checkpoint Charlie. The message was clear: with Doxis, you can harness AI for document processes while keeping them safe, reliable, and governed.

What followed was a thrilling showcase of those principles in action, across customer presentations and keynotes from Doxis’ tech gurus and leadership team.

João Lima, Platform Owner for Enterprise Content Management at Nestlé, delivered one of the most insight-filled sessions of the Summit. With 270,000 employees, operations in 185 countries and 30 TB of enterprise content to manage, Nestlé needed a platform that could deliver governance, compliance and security at a scale most organizations never have to think about.

The migration to Doxis, completed on time in December 2025 after 18 months of phased rollout, covered 15 applications, 20 million metadata records and 40,000 users worldwide. His takeaway for the room: when trust is in place, adoption follows and innovation scales. Nestlé now has the stable, governed foundation it needs to move into AI.

SEW-Eurodrive, a global manufacturer of drive technology operating across more than 50 countries, delivered yet another data-rich session. Benjamin Schaller showed how the company processes 1.5 million incoming customer emails a year from 100,000 customers across dozens of languages. After switching to Doxis AI.dp (intelligent document processing), manual corrections nearly halved, country rollouts accelerated from two or three a year to eight in the first half of 2026, and a 330% ROI verified by Forrester backs it all up.

Kerry, the Irish-founded global taste and nutrition company, showed what trusted automation looks like in practice. Elaine Byrne walked through how Kerry uses SAP and Doxis together to automate incoming purchase order processing, cutting order handling time to a third of what it was and lifting customer satisfaction from 81% to 90%. Manufacturing sites that once waited up to 48 hours to see an order now see it within 30 minutes. Kerry is targeting 60% order automation globally by the end of the year, up from 45% today.

Kerry’s story is just one example of the unmissable SAP deep dives that took place at the Summit, with a whole host of customers and keynote speakers following suit.

Like BSHG (of the Bosch Group), one of Germany's leading wholesale distributors for building materials and sanitary products, who kept the momentum going with a story of similar ambition. Markus Jeske and Oliver Rothermel walked through how they digitalized 500,000 incoming customer orders a year and achieved a high degree of automation with Doxis and SAP running together at the core of it.

Wacker Chemie, one of the world's largest chemical companies with operations in more than 30 countries, showed how they boosted automation rates more than 80% by automating incoming order confirmations with Doxis Order Confirmation for SAP - rolling it out globally in weeks rather than months. That speed and scale captured the room's attention.

But where those two sessions were about speed and volume, Eli Lilly brought a different kind of complexity. A global leader in drug discovery and manufacturing, Eli Lilly used an open Q&A led by Maximilian Ilzhoefer to dig into one of the genuinely hard problems in global enterprise finance designing efficient processes that still meet local regulatory requirements across dozens of markets. The conversation on standardization, compliance and AI in accounting was exactly the kind of peer-level exchange that hundreds flock to the Summit for.

And these were just a handful of the customer sessions across the two days, with each story covering practically every document-heavy process an enterprise runs.

Doxis Chief AI Officer Yeelen Knegtering gave his hotly anticipated AI keynote, where he noted that with an estimated two million AI models now available across the industry, picking the right one matters far less than having the right document foundation to use any of them well. His frame for 2026: AI went from nice experiments to a junior employee, in some cases a mid-level one, and while that may sound enticing, he echoed John’s recommendation for guardrails, or in the case of Doxis users, The Magnificent Seven Guardians of Trust.

Peter Hinssen, the Belgian tech futurist and bestselling author behind books including The Phoenix and the Unicorn, brought a sharp challenge to the room. His message: AI is driving change at a pace businesses have never faced before, and the instinct to wait and see is the most dangerous response of all. In what Hinssen calls the 'Never Normal', the organizations that win are the ones adapting faster than they think they need to, while the complacent quietly lose ground. The best time to start was yesterday.

Amy Machado, Senior Research Manager at IDC covering intelligent document processing and content management, grounded the AI discussion with the analyst perspective. Her session made clear that the shift toward any AI-powered software requires you to have a structured information foundation in place first, where documents become sources of critical insight for the AI, not sources of hallucination and mistrust.  

No Doxis Summit is complete without Senior VP Product Douglas Cardoso showing how the platform makes it easier to build, manage and automate document work. This year the focus was squarely on putting AI to work safely. He introduced

• Ask Doxi, a context-aware assistant that lets users search and understand enterprise content in plain language while always tracing answers back to the source document, and
• Agent Manager, which gives organizations a way to create, govern and monitor their own AI agents with the clear permissions and oversight John's keynote called for.
• He also showed enhancements to Superhuman Search, now blending metadata, full-text, vector and AI-powered search for faster, more accurate results, and
• He previewed what's next, from smart forms and one-click applications to deeper SAP and Workday integrations.

Chief Technology Officer Dr. Gregor Joeris took that roadmap deeper, showing the architecture behind it. His session explained how Superhuman Search and the Model Context Protocol, an open standard that gives AI agents a controlled, structured way to connect to enterprise systems, let agents work with documents precisely and safely, while traditional workflows continue to handle the processes where speed, reliability and governance matter most. Together, the two sessions painted a clear picture of the road ahead: trusted Document Intelligence that is more powerful, more automated and still firmly under your control.

Doxis Summit 2027 is coming to one of Germany’s most vibrant cities, and after the energy, ideas, and momentum of the 2026 edition, expectations are already high.

Whether you’re a Doxis customer, exploring what’s possible, or trying to make enterprise AI work in a real organization with real risks, real complexity, and real business value on the line, this is where the conversation moves forward.

Join the people building the future of Document Intelligence — and see what’s coming next.

Ready to learn more? Find out more on our Doxis Summit 2027 page.