Authorprofile

René Wenzel

Hi there! I’ve been working as an IT Consultant for over 15 years now. Throughout these years, I have been primarily supporting international companies in implementing large-scale projects for automated and machine-learning-based document management. I am excited to share my knowledge as an ECM solution consultant for Doxis and to help customers realize their digitalization targets.

All articles from René Wenzel

Read more → How to design customer communication that works on mobile, desktop and PDF

Customer Stories & Use Cases

How to design customer communication that works on mobile, desktop and PDF

In a multi-device world where communications are often viewed as PDFs, content must be designed right from the start – especially for legally binding, signable, and archivable documents.

Read more → How to design customer communication that works on mobile, desktop and PDF

Read more → Rethinking customer communication: From fragmentation to flexibility

Customer Stories & Use Cases

Rethinking customer communication: From fragmentation to flexibility

Customers expect real-time, personalized omnichannel communication, but outdated, fragmented systems create silos that limit personalization and prevent scaling.

Read more → Rethinking customer communication: From fragmentation to flexibility

Read more → Agentic AI and BOAT: Reinventing customer communication management

Customer Stories & Use Cases

Agentic AI and BOAT: Reinventing customer communication management

As digital expectations rise, CCM must evolve from batch templates and scheduled campaigns to contextual intelligence, autonomous execution, and orchestrated precision.

Read more → Agentic AI and BOAT: Reinventing customer communication management

Read more → Why communication complexity is hurting your business – and how Doxis Intelligent Communications helps you future-proof customer communication

Customer Stories & Use Cases

Why communication complexity is hurting your business – and how Doxis Intelligent Communications helps you future-proof customer communication

Customer expectations have evolved, but many communication tools haven’t – today requires real-time, personalized, omnichannel messaging from mobile to print.

Read more → Why communication complexity is hurting your business – and how Doxis Intelligent Communications helps you future-proof customer communication

Read more → Fewer templates, greater control: How to reduce template sprawl in customer communication

Customer Stories & Use Cases

Fewer templates, greater control: How to reduce template sprawl in customer communication

Customer communication often spirals into thousands of duplicate templates – so why does it happen, and how can you stop it?

Read more → Fewer templates, greater control: How to reduce template sprawl in customer communication

Read more → Ecosystems in practice: How CCM specialists create shared value

Customer Stories & Use Cases

Ecosystems in practice: How CCM specialists create shared value

Digital transformation now requires ecosystems – connected capabilities across systems, portals, analytics, and communications – to drive efficiency, compliance, and better customer experiences.

Read more → Ecosystems in practice: How CCM specialists create shared value

How can we help you?

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We appreciate your interest and will get back to you shortly.

René Wenzel

All articles from René Wenzel

How to design customer communication that works on mobile, desktop and PDF

Rethinking customer communication: From fragmentation to flexibility

Agentic AI and BOAT: Reinventing customer communication management

Why communication complexity is hurting your business – and how Doxis Intelligent Communications helps you future-proof customer communication

Fewer templates, greater control: How to reduce template sprawl in customer communication

Ecosystems in practice: How CCM specialists create shared value

How can we help you?

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