Authorprofile

Bärbel Heuser-Roth

For many years now, Bärbel Heuser-Roth has been dealing with a wide variety of ECM topics, from information logistics, process management and compliance to the use cases of intelligent processes for automated information management. She has also spent her career researching and writing about the implementation of ECM projects at companies and organizations.

All articles from Bärbel Heuser-Roth

Customer Stories & Use Cases

5 reasons why a DMS pays off

The digital transformation is progressing at your workplace, and yet piles of paper are still scattered everywhere in your office? A document management system can help. Here are five reasons why investing in a DMS pays off in multiple ways.

Julia Pedak

Doxiverse

Designing digital solutions: Interview with COO Sven Behrendt

SER Group's COO Sven Behrendt is an expert in helping companies tap their information potential. In this interview with CEO Magazine*, Sven talks about the evolution of the ECM market and why he is proud of how SER has helped customers during the pandemic.

Innovation & Technology

Salesforce & Doxis: Customer service’s dynamic duo

If there’s one thing that every good business knows, it’s to never keep customers waiting. That’s why many companies choose to use CRM systems like Salesforce to help their sales teams respond faster to inquiries. Where Doxis comes in? It enables both the front and back offices to work together seamlessly.

Bärbel Heuser-Roth

Customer Stories & Use Cases

Swifter service with fully digital inbound mail

There are so many ways to communicate with customers and business partners. Doxis unites these channels, bringing communications to the right employees and processes. Find out how this not only frees up employees, but also speeds up customer service.

René Wenzel

Innovation & Technology

“No digitalization without clean processes”

Process digitalization is becoming more widespread among companies. Yet it requires that the underlying processes first be streamlined and optimized. Expert Ute Schröder discusses what stands in the way of process digitalization and how companies can overcome these obstacles.

Innovation & Technology

Chief Tech Talk: "RPA is the machinist and BPM the engineer"

Looking to automate repetitive and time-consuming jobs? More and more companies see robotic process automation as the great white hope — but it has its limitations. In this Chief Tech Talk, CTO Gregor Joeris talks about where RPA is worth the investment and when business process management is the better option.

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Bärbel Heuser-Roth

All articles from Bärbel Heuser-Roth

5 reasons why a DMS pays off

Designing digital solutions: Interview with COO Sven Behrendt

Salesforce & Doxis: Customer service’s dynamic duo

Swifter service with fully digital inbound mail

“No digitalization without clean processes”

Chief Tech Talk: "RPA is the machinist and BPM the engineer"

How can we help you?

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