Service Desk Specialist

full-time

Are you passionate about IT support and delivering exceptional user experiences? Join our growing team in Charlotte and become the key expert who ensures our product runs smoothly in customer environments while providing top-notch support every step of the way.

You’ll be at the heart of our support team, troubleshooting issues, assisting users, and making a meaningful impact each day. Whether you're an experienced professional or an enthusiastic newcomer, this is your opportunity to grow in a dynamic and collaborative environment.

Boston

Your Responsibilities

Receiving and qualifying customer inquiries via email/ticket system and telephone
Taking on and processing tasks in 1st and, in some cases, 2nd level support
Analyzing system malfunctions and troubleshooting them
Ensuring compliance with service level agreements in our processes and guidelines
Working closely with our neighboring departments
Work in a shift-based schedule, to ensure continuous support

Your Profile

Background in IT, customer support, or a related field
Experience working with international clients and able to build productive relationships
Solid technical understanding, especially in Windows and Linux environments
Knowledge of SQL or Java application servers (Wildfly, Tomcat)
Strong communication skills and a customer-first mindset
Eagerness to learn, develop, and expand your technical expertise
Confident and fluent in English

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Doxis is one big family with flexibility and great benefits as well as a modern office with first-class equipment.

Interested in finding out more?
Write to us or give us a call:

job@doxis.com
Tel.: +49 228 90896-0

Apply now

How can we help you?

+49 (0) 30 498582-0

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