DeutschService Desk Specialist
in Vollzeit
Are you passionate about IT support and delivering exceptional user experiences? Join our growing team in Charlotte and become the key expert who ensures our product runs smoothly in customer environments while providing top-notch support every step of the way.
You’ll be at the heart of our support team, troubleshooting issues, assisting users, and making a meaningful impact each day. Whether you're an experienced professional or an enthusiastic newcomer, this is your opportunity to grow in a dynamic and collaborative environment.
Boston
Your Responsibilities
- Receiving and qualifying customer inquiries via email/ticket system and telephone
- Taking on and processing tasks in 1st and, in some cases, 2nd level support
- Analyzing system malfunctions and troubleshooting them
- Ensuring compliance with service level agreements in our processes and guidelines
- Working closely with our neighboring departments
- Work in a shift-based schedule, to ensure continuous support
Your Profile
- Background in IT, customer support, or a related field
- Experience working with international clients and able to build productive relationships
- Solid technical understanding, especially in Windows and Linux environments
- Knowledge of SQL or Java application servers (Wildfly, Tomcat)
- Strong communication skills and a customer-first mindset
- Eagerness to learn, develop, and expand your technical expertise
- Confident and fluent in English
Stellenanzeige weiterempfehlen:
Recruiting Doxis
Sie möchten mehr erfahren?
Schreiben Sie uns oder rufen Sie uns an:
job@doxis.com
Tel.: +49 228 90896-0
Doxis ist wie eine große Familie, bietet Flexibilität und zahlreiche Zusatzleistungen sowie eine moderne Büroumgebung mit erstklassiger Ausstattung.
Wie können wir helfen?
+49 (0) 228 90896-0Ihre Nachricht hat uns erreicht!
Wir freuen uns über Ihr Interesse und melden uns in Kürze bei Ihnen.