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Best Practice Duravit AG

Sujet ECM with archive, DMS and electronic records, plus server-based email archiving
Secteur Sanitary
Employés Approx. 5,800
Chiffre d'affaire Over € 432m (2015)
Siège de l'entreprise Hornberg, Germany
Intégration Infor ERP, Lotus Notes, Microsoft Office
Portée du projet Worldwide

Right from the start, we were convinced of Doxis as a German ECM vendor with a sustainable ECM platform and sound expertise in Central European legal requirements.

Werner Höltl, IT Application Manager (Finance) at Duravit AG

Défi

  • The old archive had reached its limits
  • Extensive communication in specific areas
  • Insufficient authorization structures
  • Fulfill regulatory requirements for documents critical to business

Objectifs

  • Sustainable electronic archive
  • Cross- location, secure access to all business documents of a customer/supplier
  • Detailed authorization assignment for transparency and security
  • Audit-proof eArchiving of revenuerelevant documents (also emails)

Solutions

  • Doxis archive, e.g. for orders, invoices
  • Electronic customer and supplier records with automatic data transfer from the ERP system
  • eRecords with comprehensive authorization concepts
  • Server-based and audit-proof email archiving

Fiche signalétique du projet

Starting point

As one of the most dynamic corporate groups of the sanitary industry, Duravit produces sanitary ceramics, bath furniture, bathtubs, wellness products and accessories for the international market. Due to its expansion and the significant increase in document volume, the archive system in use had reached its limits. That's why Duravit decided in 2011 to look for a more modern and sustainable
alternative. In light of Doxis's extensive expertise in ECM, Duravit chose to go with Doxis. Since then, Doxis along with other eRecord solutions and server-based archiving were set up throughout the
international company.

Reasons for Doxis

  • German ECM vendor with over 30 years experience; develops its own software solutions "Made in Germany”
  • Strong know-how in legal and European ECM requirements
  • Unicode- capable Doxis for international, cross- location deployment

Solutions

  • ECM platform Doxis with an archive,
  • DMS,
  • Workflows,
  • eRecords,
  • Email manager,
  • SmartOffice,
  • SmartNotes

     



Document volume

  • Currently approx. 25m documents in the archive; 1-2m new documents per year
  • Daily over 5k documents transferred from the ERP system to Doxis)

Users

Approx. 700 Doxis users

Implementation

  • 2011: Start: Replaced the old archive with the ECM platform Doxis incl. archive and DMS
  • 2012: Migrated 20m documents to Doxis
  • 2012: Introduced electronic customer records connected to the ERP system (interface from Infor to Doxis), SmartOffice and SmartNotes
  • 2013: Doxis scan function and archive connected to available Lotus Notes workflow to automate inbound invoice processing
  • 2014: Launched server-based email archiving
  • 2015: Launched electronic supplier records
  • 2016: Implement further record solutions with Doxis (quality and product management records)

Benefit

  • Transparent, cross- location view and access to relevant business documents in Doxis
  • Simplified and faster communication between departments thanks to bundled customer/supplier information in electronic records; therefore also improving accountability e.g. in sales
  • Audit-proof long- term archiving of revenue- relevant documents