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Automated inbound mail processing: productive from the word go
Motivation
When mail arrives in an organisation, that’s when the work begins: opening, viewing, sorting and distributing. Depending on the volume of mail, this can take up to several days. The costs and time involved are critical, especially if important customer, supplier or client correspondence has to wait. As the first link in the chain of business processes, this manual processing represents a bridgeable weak spot which, it has been shown, can now be automated using digital inbound document processing.
Solution
The DOXiS Inbound Center is an integratable all-in-one solution for the fully automatic processing of inbound documents. This SER solution not only processes mail, it also integrates all forms of inbound documents, including electronic data flows. The DOXiS Inbound Center is not restricted to structured documents such as invoices and forms; it can also deal with unstructured documents such as those typically found in correspondence. The intelligent software solution combines content-based, learning processes with rules-based methods, both for classification and for extraction, thereby setting the stage for optimum utilisation of the information contained in the documents. Today, this SER solution is in use in a large number of successful customer projects. Shortly after its launch it received the Product of the Year 2000 award from the American magazine Imaging & Document Solutions in the category for scanning and capture products.
Product features
- Universal solution for inbound mail and any number of other document sets
- Investment security and flexibility – processing structured and unstructured documents
- Electronic and image-based documents in one process (CI and NCI)
- High savings potential through automated classification and data extraction
- Flexible use of different modules for character recognition (OCR, ICR, OMR and barcodes)
- Combination of content-based learning methods and rules-based methods, both for classification and extraction
- Patented learning table analysis
- Supervised learning and ‘learning in the background’
Fields of application
- General inbound mail processing with classification and extraction and forwarding to the relevant member of staff
- Inbound invoice processing and verification with classification, extraction and transfer of posting data to an ERP or financial accounting system (DOXiS InvoiceMaster)
- Fast transfer even of very large datasets from archives through automatic indexing of documents
- Capturing and checking medical services documentation in clinics, hospitals and insurance companies
- Processing supplementary allowance applications for state-assisted private pensions (‘Riester pension’)
References
Interesting customer applications using the DOXiS Inbound Center can be found in the left-hand panel. Click on the customer name to find out more.