DOXiS InboundMaster
DOXiS InboundMaster is S.E.R.’s universal platform for powerful solutions for managing the entire inbound mail of companies, public authorities and organisations – regardless of the number of documents, their type, content or format.
This makes DOXiS InboundMaster the backbone of the DOXiS InboundCenter. It provides a large number of basic functions that are also used in specialist solutions like DOXiS InvoiceMaster.
Fields of application
DOXiS InboundMaster has a wide range of fields of application that cover a broad spectrum of business cases. Some practical examples:
- Automated processing of inbound mail, faxes etc.
- Automated processing of inbound creditor and debtor mail
- Automatic assignment of inbound electronic documents – for online information and content management systems, e.g. inbound email, website enquiries
- Automation of individual business processes within order handling and processing through complete analysis of document content using classification and extraction
- Automatic indexing of documents for storage in document management systems and electronic archives
- Automatic assignment of inbound documents to existing records – e.g. customer records, supplier records
- Automatic assignment of inbound documents to ongoing workflows – e.g. application processing, claims settlement
The benefits of end-to-end electronic inbound document processing over ‘traditional’ paper processing are obvious: Both the first-time processing step – classifying documents and capturing mandatory data – and the subsequent steps within workflow processing are speeded up considerably. Digitised documents and metadata are available for use immediately. The wait times and transfer times involved in transporting paper, which can sometimes extend to hours or days, are done away with completely.
Processing inbound documents with DOXiS InboundMaster also leads to a significant reduction in time and effort and therefore a reduction in operating costs, both for classification and capture activities and for subsequent processing. All documents and all necessary data and information are available in full at the click of a button. There is no longer any need to request documents or records or to keep switching between the world of paper and the on-screen desktop.
Highlights of DOXiS InboundMaster
- Can be used universally for inbound mail and other sets of documents
- Multi-channel processing for all types of document
- Image-based documents and electronic documents in one process
- Direct assignment and forwarding through automated classification
- High cost savings potential through automated data extraction
- Minimisation of processing and lead times – just in time
- Can deal with unstructured free-text documents and loosely structured documents and forms
- Flexible use of different modules for character recognition (OCR, ICR, OMR and bar codes)
- Combination of content-based learning processes with rules-based methods, both for classification and for extraction
- Extremely high analysis quality, robust against layout changes and with a high level of error tolerance
- Innovative self-learning table analysis
- Supervised learning and learning in the background: short set-up times and continuous optimisation during productive operation
- Comprehensive customisation options
- Highly scalable in line with growing throughput volumes
- Flexible integration in DOXiS InboundCenter and third-party systems